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Return and Refund Policies

REFUNDS ARE PROCESSED IN THE FOLLOWING CASES:

  • Order cancelations
    • Customers can cancel their order 24 hours from placing it before order is shipped out for a full refund. Please email support@lohitabeauty.com to cancel within the time period.
    • Faulty product
      • The customer must send proof (photo/video) that shows the issue.
      • Lost and delayed orders
        • Tracking details that confirms delay of delivery not caused by the customer
        • In case it is confirmed that the parcel is lost, a new order will be offered instead of the lost one. 
        • If a new order is not acceptable to the customer - a refund will be processed.

        If you need to return an item, send us an email to support@lohitabeauty.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

        RETURNS CAN BE MADE IN THE FOLLOWING CASES:

        • To get the claim with the financial institution resolved.
          • We may agree with the buyer that they return the product they bought from you and you will process a full or a partial refund.
        • The return is still within the money-back guarantee policy. 
          • The 100% No-Risk 30-Days Money-Back Guarantee is our way of ensuring customers complete satisfaction with our products. If the customer is not satisfied with the product, the customer must let us know within 30 calendar days of receiving the order, and a refund will be processed..
        • Product doesn’t meet the customer's expectations. 
          • Customer must provide details why he/she is not satisfied. 
          • Make sure there is no technical problem with the product caused by act of God or deliberate mishandling of the product.


        NO RETURN/NO REFUND IN THE FOLLOWING SITUATIONS:

        • After the 100% No-Risk 30-Days Money-Back Guarantee expired.
        • Orders from Promotions or Sale/Final sale.
        • Product is not in a new-like condition

        FOR BROKEN PALETTES:

        • Please email us at support@lohitabeauty.com
        • We can only send one replacement per broken palette.
        • We can only issue a refund to the original form of payment used at the point of purchase. Original shipping charges are nonrefundable (If applicable). This policy is to better protect you and us for any misuse of conduct.
        • Please note that we have a weekly schedule every Wednesday for replacement shipments. 

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