RETURNS CAN BE MADE IN THE FOLLOWING CASES:
To get the claim with the financial institution resolved.
We may agree with the buyer that they return the product they bought from you and you will process a full or a partial refund.
The return is still within the money-back guarantee policy.
The 100% No-Risk 30-Days Money-Back Guarantee is our way of ensuring customers complete satisfaction with our products. If the customer is not satisfied with the product, the customer must let us know within 30 calendar days of receiving the order, and a refund will be processed..
Product doesn’t meet the customer's expectations.
Customer must provide details why he/she is not satisfied.
Make sure there is no technical problem with the product caused by act of God or deliberate mishandling of the product.

NO RETURN/NO REFUND IN THE FOLLOWING SITUATIONS:
After the 100% No-Risk 30-Days Money-Back Guarantee expired.
Orders from Promotions or Sale/Final sale.
Product is not in a new-like condition

FOR BROKEN PALETTES:
Please email us at support@lohitabeauty.com
We can only send one replacement per broken palette.
We can only issue a refund to the original form of payment used at the point of purchase. Original shipping charges are nonrefundable (If applicable). This policy is to better protect you and us for any misuse of conduct.
Please note that we have a weekly schedule every Wednesday for replacement shipments.
Kindly email us with "Broken Palette + Order #" as the subject at support@lohitabeauty.com
You can also fill up this form for any other concerns https://lohitabeauty.com/pages/contact-us. 

REFUNDS ARE PROCESSED IN THE FOLLOWING CASES:

Order cancelations

Customers can cancel their order 24 hours from placing it before order is shipped out for a full refund. Please email support@lohitabeauty.com to cancel within the time period.

Faulty product

The customer must send proof (photo/video) that shows the issue.

Lost and delayed orders

Tracking details that confirms delay of delivery not caused by the customer

In case it is confirmed that the parcel is lost, a new order will be offered instead of the lost one.

If a new order is not acceptable to the customer - a refund will be processed.

If you need to return an item, send us an email to support@lohitabeauty.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

NO RETURN/NO REFUND IN THE FOLLOWING SITUATIONS:

- After the 100% No-Risk 30-Days Money-Back Guarantee expired.

- Orders from Promotions or Sale/Final sale.

- Product is not in a new-like condition

If you need to make a change in your order, send us an email to support@lohitabeauty.com with your order number and details about the product you would like to make changes to. We will respond quickly with instructions for how to return items from your order.

There is a Standard Shipping Fee of $4.95 for orders within the United States.

International Shipping

We believe that beauty is for everybody, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from www.lohitabeauty.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Lohita Beauty does not collect duties and taxes, and as we prioritize customer satisfaction, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information

All orders are processed within 1-3 days. Upon shipping, you will receive an email with your tracking information and estimated delivery date. Please be advised to keep an eye to your package as we are not reliable for any lost packages. For any changes to your delivery date please contact your local carrier for further assistance. For more concerns, you can contact us directly at support@lohitabeauty.com.

For lost and delayed orders

- Refund can be processed if the tracking details that confirms delay of delivery not caused by the customer

- In case it is confirmed that the parcel is lost, a new order will be offered instead of the lost one.

- If a new order is not acceptable to the customer - a refund will be processed.

FOR BROKEN PALETTES:

Please email us at support@lohitabeauty.com

We can only send one replacement per broken palette.

We can only issue a refund to the original form of payment used at the point of purchase. Original shipping charges are nonrefundable (If applicable). This policy is to better protect you and us for any misuse of conduct.

Please note that we have a weekly schedule every Wednesday for replacement shipments.

Kindly email us with "Broken Palette + Order #" as the subject at support@lohitabeauty.com

You can also fill up this form for any other concerns https://lohitabeauty.com/pages/contact-us. 

Lohita Beauty is a brand of Valentine Cosmetics LLC, a Florida-based company.

We are a US-based LLC and for over 2 years like our flagship product’s namesake, we deliver with care and love exclusive and premium makeup products like eyeshadows, eyelashes and brushes. Our products are made from sustainable innovations as they are 100% vegan, and cruelty-free

Mica (synthetic), Triethoxycaprylylsilane, Titanium Dioxide, Tin Oxide, Montmorillonite, Aqua, Ethylhexyl Palmitate, Bis-diglyceryl Polyacyladipate-2, Polyisobutene Dimethicone, Tridecyl Trimellitate, Magnesium Stearate, Phenoxyethanol, Ethylhexylglycerin, Tocopheryl Acetate, Yellow 5, Ron Oxides Yellow, Ron Oxides Red, Ron Oxides Black

We are here for you. Call/Text us: 305 590 3552 | Email us: info@lohitabeauty.com | Mon-Fri 9am-6pm Eastern

Or feel free to message us anytime, everyday on the contact form below. We promise to get back to you as soon as possible.