RETURNS CAN BE MADE IN THE FOLLOWING CASES:
To get the claim with the financial institution resolved.
We may agree with the buyer that they return the product they bought from you and you will process a full or a partial refund.
The return is still within the money-back guarantee policy.
The 100% No-Risk 30-Days Money-Back Guarantee is our way of ensuring customers complete satisfaction with our products. If the customer is not satisfied with the product, the customer must let us know within 30 calendar days of receiving the order, and a refund will be processed..
Product doesn’t meet the customer's expectations.
Customer must provide details why he/she is not satisfied.
Make sure there is no technical problem with the product caused by act of God or deliberate mishandling of the product.
NO RETURN/NO REFUND IN THE FOLLOWING SITUATIONS:
After the 100% No-Risk 30-Days Money-Back Guarantee expired.
Orders from Promotions or Sale/Final sale.
Product is not in a new-like condition
FOR BROKEN PALETTES:
Please email us at email@example.com
We can only send one replacement per broken palette.
We can only issue a refund to the original form of payment used at the point of purchase. Original shipping charges are nonrefundable (If applicable). This policy is to better protect you and us for any misuse of conduct.
Please note that we have a weekly schedule every Wednesday for replacement shipments.
Kindly email us with "Broken Palette + Order #" as the subject at firstname.lastname@example.org
You can also fill up this form for any other concerns https://lohitabeauty.com/pages/contact-us.